Master Services Agreement

1. Application

This MSA applies only when Zanstech and a business customer execute an order form that incorporates it. Self-service Free and Pro accounts are governed by the Terms of Service. The order form, this MSA, the DPA, and referenced policies form the agreement, in that order for conflicting commercial terms.

2. Service and users

Zanstech will provide the ZansQuote services described in the order form. The customer controls its authorised users, is responsible for their use, and must not share credentials or exceed purchased seats. Changes that do not materially reduce core functionality are permitted.

3. Fees and taxes

The customer must pay fees and applicable taxes stated in the order form. Undisputed invoices are payable by the stated due date. Recurring services renew only as specified in the order form. Billing disputes must be raised promptly with enough detail to investigate.

4. Customer responsibilities

The customer is responsible for lawful collection and accuracy of its data, customer-facing documents, tax treatment, backups and exports required for statutory retention, endpoint security, and permissions needed for signatures, messages, and uploads. ZansQuote is operational software, not legal, accounting, tax, engineering, insurance, or compliance advice.

5. Data and privacy

The customer owns its data and grants Zanstech the limited rights needed to provide and secure the service. The Data Processing Agreement applies. Aggregated information may be used only when it cannot reasonably identify the customer or a person.

6. Confidentiality

Each party will protect the other's non-public information with reasonable care and use it only for the agreement. This excludes information independently developed, lawfully received, already known without restriction, or public without breach. Legally compelled disclosure is permitted with notice where lawful.

7. Intellectual property

Zanstech retains all rights in ZansQuote, its software, documentation, and improvements. The customer retains its data and materials. Feedback may be used without identifying the customer as its source without permission.

8. Security, support, and availability

Zanstech will maintain reasonable safeguards and provide support through the agreed channels. Unless an order form includes an SLA, uptime targets are objectives rather than warranties. Planned maintenance, third-party or internet failures, misuse, and force majeure may affect availability.

9. Warranties and liability

Each party has authority to contract. Zanstech will provide the service with reasonable skill and care. Neither party excludes liability that cannot lawfully be excluded, including fraud, wilful misconduct, or gross negligence where applicable. Subject to that, neither party is liable for indirect or consequential loss, lost profits, or lost data, and aggregate liability is limited to fees paid or payable under the applicable order during the preceding 12 months.

10. Term and termination

The MSA continues while an order form is active. Either party may terminate for an uncured material breach after reasonable notice, or immediately for insolvency where lawful. On termination, access ends, accrued amounts remain due, and the customer should first export its data.

11. General

The agreement is governed by South African law. Neither party may assign it without consent except with a genuine reorganisation that does not reduce protections. Notices use the addresses in the order form. Amendments must be recorded in writing by authorised representatives.