Cancellation and Refund Policy

1. Scope

This policy applies to paid ZansQuote subscriptions purchased from Zanstech. It must be read with our Terms of Service. Nothing in this policy limits a right or remedy that cannot lawfully be excluded under the Consumer Protection Act, the Electronic Communications and Transactions Act, or other applicable South African law.

2. Free plan

The Free plan has no subscription charge and therefore no amount to refund.

3. Cancelling Pro

The account owner may cancel Pro in Settings. Cancellation stops future renewal charges and the account returns to the Free plan in accordance with the cancellation confirmation shown in the app. Export any records needed before cancelling or deleting an account.

4. Refund requests

Except where law requires otherwise, subscription periods already supplied are not automatically refundable merely because the service was not used or a customer changed their mind after the applicable statutory period. We will investigate duplicate charges, unauthorised charges, billing errors, material service failures, and other requests where a statutory remedy may apply.

5. Requesting a refund

Email [email protected] with the account email, payment date, amount, PayFast reference, reason, and supporting information. Do not email card or banking credentials. We aim to acknowledge requests within 2 business days and communicate the outcome within 10 business days.

6. Approved refunds

Approved refunds are returned through the original payment method where practical. Bank and payment-provider processing times are outside our control. A refund may result in immediate loss of paid features where the related service period is reversed.